Something for you?
¿Está buscando un puesto dinámico en el que la satisfacción del cliente sea el centro de su trabajo? Cordstrap, based in Oostrum, is currently seeking a driven Customer Service Representative for the Spanish market. Are you fluent in Spanish, dedicated to ensuring customer satisfaction at all times, and excited about this challenging position? Learn more below!
What will you do?
As a Customer Service Representative at Cordstrap, you will play a crucial role in providing excellent service to all customers in Spain. You will be the first point of contact, ensuring a smooth and positive customer experience while collaborating with internal teams to address orders, product inquiries, and financial matters.
Your key responsibilities are:
- Act as the first point of contact for customers in Spain, ensuring a positive experience;
- Manage incoming orders and calls, accurately recording interactions in the CRM system;
- Serve as the primary contact for product and sales information;
- Achieve KPIs and identify root causes of customer issues;
- Initiate and lead improvement initiatives to enhance customer satisfaction and efficiency.
What we like to see in you
In addition, you possess:
- A completed Mbo or Hbo Bachelor;
- Internship and/or work experience in a similar role is a plus;
- Strong organizational skills;
- Fluent command of Spanish and English;
- Full-time availability.
Why would you apply?
You can also expect:
- A competitive salary based on your background and experience;
- A bonus;
- 25 vacation days and 8% holiday allowance;
- Remote work opportunities;
- Opportunities for personal development.
Where will you work?
Cordstrap’s mission is to ensure customers worldwide can rely on the safety of their cargo. With a strong focus on quality and safety, Cordstrap leads the way in customer satisfaction. Over 25,000 companies globally trust their expertise and innovative products, which meet the highest standards of safety and quality. Perhaps you’ll soon be part of this success
What now?
7 questions about
applying via NRG-Office
What is the benefit of applying through NRG-Office and not directly at the client itself?
When you apply through NRG-Office, we guide you through the process. If there’s no match, we’ll explore our network to help you find a job that suits your skills and interests.
What is the Recruiters role in the application process?
Will I be under contract with NRG-Office or with the organization itself?
When you apply directly to a job opening at one of our clients, you will receive a contract from the client. We are there to guide you through the application process.
Is it possible to work part-time with your clients?
The number of hours of the vacancy is stated in the job post. When it is possible to work part-time, it is mentioned in the vacancy.
Could you advise me on terms of employment based on my experience?
We have extensive knowledge of the labor market and are pleased to think with you about suitable employment conditions. Feel free to contact one of our Recruiters!
Do I have input on the information shared about me with the client?
Based on your resume and your introduction to us, we will introduce you to the client. What we share is always agreed together.